Privacy Policy

Last updated: 3/29/2025

1. Introduction

Welcome to Replito's Privacy Policy. At Replito (https://www.replito.com/), we take your privacy seriously. This Privacy Policy explains what data we collect when you use our website and services, why we collect it, and how that data is used. It applies to personal data and other information collected by us from or about:

  • Visitors to our website
  • Users of our services
  • Business customers and their representatives
  • Social media page administrators and managers

2. Information We Collect

2.1 Information You Provide

When you create an account, use our services, or communicate with us, we collect:

  • Account information (name, email, password)
  • Business information (company name, website, industry)
  • Social media account access tokens and permissions
  • Payment and billing information
  • Communication preferences and history
  • Profile pictures and business logos
  • Custom response templates and settings

2.2 Automatically Collected Information

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage statistics and interaction data
  • Performance and error data
  • Cookies and similar tracking technologies
  • Session duration and patterns
  • Feature usage and preferences

2.3 Social Media Data

When you connect your social media accounts, we may collect:

  • Page and account information
  • Post and comment data
  • Engagement metrics
  • Audience insights
  • Message and response history

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Improving and personalizing user experience
  • Processing and managing your subscriptions
  • Analyzing service usage and trends
  • Detecting and preventing fraud or abuse
  • Communicating about service updates and changes
  • Providing customer support and assistance
  • Marketing and promotional communications (with consent)
  • Ensuring compliance with legal obligations

4. Facebook Data Usage

When you connect your Facebook account:

  • We only request necessary permissions to provide our service
  • We comply with Facebook's Platform Terms and Data Policies
  • We do not sell your Facebook data to third parties
  • We only store data necessary for service functionality
  • You can revoke access at any time through Facebook settings
  • We maintain data security and privacy standards
  • We respect Facebook's usage guidelines and restrictions

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers and business partners who assist in operating our service
  • Payment processors for subscription management
  • Analytics providers to improve our service
  • Legal authorities when required by law
  • Third parties with your explicit consent
  • Professional advisors (lawyers, accountants, etc.)

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Secure data storage practices
  • Employee training on data security
  • Incident response procedures
  • Regular backup and recovery testing

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Object to data processing
  • Export your data
  • Withdraw consent at any time
  • Lodge complaints with supervisory authorities
  • Restrict processing of your data

8. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

You can request deletion of your data at any time through our support channels.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect or maintain information from children under 13. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

We may transfer your personal data to countries outside your residence country. When we do so, we ensure appropriate safeguards are in place to protect your data and comply with applicable data protection laws.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last updated” date
  • Sending an email notification for significant changes
  • Displaying a notice in our application

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@replito.com

Website: https://www.replito.com/

For urgent privacy concerns or data requests, you can also reach our Data Protection Officer at dpo@replito.com